1. Introduction: This document set out our complaints policy. As a User of PigLoad.Club, this Policy forms part of your agreement with us.

2. Interpretation:  The term "business days" means any day which is not a Saturday, Sunday, or public, bank holiday in the United States of America.

3. Who can use this Complaints Policy? Whether or not you are a User of PigLoad.Club, you can use this Complaints Policy to alert us to any complaint you have relating to PigLoad.Club. If you have been depicted in any content and would like to appeal removal of such content.

4. How to make a complaint: If you have a complaint (including any complaint about Content appearing on PigLoad.Club or the conduct of a User), please send your complaint to support@PigLoad.Club or open a ticket this needs to include your name, address, contact details, a description of your complaint and if your complaint relates to Content, the URL for the Content to which your complaint relates. If you are unable to contact us by email or open a ticket you can always write us to the following address: Schweinkram LLC, 3076 E Burnside St, Portland, OR 97214

5. How we will deal with complaints of illegal or non-consensual Content: Following receipt of your complaint of illegal or non-consensual Content:

a) we will take such steps as we consider to be appropriate to investigate your complaint within a timescale which is appropriate to the nature of your complaint;

b) if we require further information or documents from you, we will contact you to let you know;

c) we will in good faith investigate your complaint within seven (7) business days;

d) if we are satisfied that the Content is unlawful or non-consensual, we will immediately remove such Content, and we will notify you of our decision by email or another electronic message;

e) if we are satisfied that the Content is not unlawful or non-consensual, we will notify you of our decision by email or another electronic message.

f) Any dispute regarding our determination that Content is non-consensual will be submitted by us to a neutral arbitration association at our expense.

6. How we will deal with complaints related to copyright infringement: Complaints related to copyright infringement must be submitted following our DMCA Policy, and we will respond to copyright infringement complaints as set out in such policy.

7. How we will deal with complaints related to Trademark issues: Complaints related to Trademark issues must be submitted following our Trademark Claims Page, and we will respond to Trademark complaints as set out in such policy.

8. How we will deal with other complaints: Following receipt of other complaints (including complaints related to other breaches of our Prohibited Content Policy) 

a) we will take such steps as we consider to be appropriate to investigate your complaint within a timescale which is appropriate to the nature of your complaint;

b) if we require further information or documents from you, we will contact you to let you know;

c) we will in good faith take such actions as we consider appropriate to deal with the issue which your complaint has raised. If you have complained about Content that appears on PigLoad.Club and we are satisfied that the Content otherwise breaches our Prohibited Content Policy, we will act quickly to remove such Content

d) we will notify you of our decision by email or another electronic message.